Flojos sandals / shoes come in full sizes only. (There is only ⅓”between full sizes.)

NORMAL TO WIDE FEET: If you are a size and a ½, order the next size up.

NARROW FEET:  If you are a size and a ½, order the next size down.

UNISEX SIZING: Women should order a full size smaller than their normal shoe size.

Unfortunately, Flojos does not offer half sizes. Therefore, we recommend placing your order for the next full size up.

Please note that orders will be processed and shipped Monday-Friday. Orders placed on the weekends and holidays will be processed the following business day.

Please allow 1-2 business days for your order to process and 3-6 working days for it to ship.

We are available Monday to Friday from 8am to 4pm. Excluding all national holidays.

Please allow 1-2 business days for your order to process and 3-6 working days for it to ship.

Saturday or Sunday delivery may occur, but it is not guaranteed. During periods of high order volumes, our delivery times may be extended to 5 to 10 working days.

We recommend using warm water on a cloth to wash the shoes by hand with a mild soap, cleaning any dirt and allowing to air dry in the sun.

DO NOT PLACE FLOJOS IN THE DRYING MACHINE.

If you are not satisfied or have simply changed your mind about the product(s), we will gladly accept your return within 60 calendar days of delivery.

Flojos only offers replacements for manufacturer defective items that were purchased through the Flojos.co.za website. If the item is deemed to be a manufacturer's defect, by following instructions below, we will replace it.

Shoes that show signs of normal wear and tear will not be deemed as defective, nor will they be replaced.

To proceed, please email us the following information to: shop@flojosonline.co.za

• Customer Name
• Customer Email Address
• Customer Phone Number
• Flojos.co.za Order Number (Order Number is located on all emailed documents such as: Order Confirmation, Order Tracking Update, Order Out for Delivery Notification, and Order Delivery Complete.)

Please send the requested photos below:

• Photo close-up of damaged area
• Photo showing the complete view of top of shoe
• Photo showing the complete view of bottom of shoe
• Photo of the side view of shoe

If your package is not delivered within the estimated delivery time-frame given on your order confirmation, please review your tracking information for any updates or delays the carrier has notated. Unfortunately, Flojos has no control over carrier delays.

If the package is not marked as delivered within a reasonable amount of time (delays considered) please contact us at:  shop@flojosonline.co.za

Flojos is able to make changes to a customer's shipping address as well as remove items, and cancel orders.

To change your shipping address, please email us your order number along with the correct shipping address as soon as possible, to shop@flojosonline.co.za.

Changes to orders must occur before the order is processed, there after no orders can be changed/cancelled.

We process orders every morning at 8:30 AM. Mondays through Fridays.

To cancel your order, please contact customer service and request the cancellation as soon as possible. Email us at: shop@flojosonline.co.za.